Tunrayo Idemoh

About the Candidate

TUNRAYO IDEMOH

Toronto, Ontario • motunrayobabatunde04@yahoo.com • 437-973-4779

 

PROFESSIONAL SUMMARY

To utilize my communication, interpersonal and management skills within a forward-looking organization while working to effectively achieve set out objectives.

To continuously learn and always strive for excellence, to invest, work with enduring legacy, seeking self-development and improvement with job satisfaction.

 

CORE COMPETENCE

·      Customer Service                                   ● Leadership                           ● Team Management

·      Customer engagement                           ● Time management               ● Microsoft Excel

·      Customer retention.                                ● Decision making                   ● Microsoft Word

·      Relationship building and management.   ● Detail Oriented                   ● Microsoft PowerPoint

·      Strong interpersonal skills                      ● Problem solving

·      Professionalism                          ● Excellent communication skills (written and oral)

 

PROFESSIONAL EXPERIENCE

 

March 2020, – July 2022, Renmoney Micro Finance Bank

Business Analyst, Digital

Consistently providing analytical support in; research and analysis, process improvement projects, the identification and analysis of opportunities and reporting of business solutions to Senior Management.

Selected Contribution:

·         Communicating with customers through various channels: Phone, Chats, and email.

·         Engaging stakeholders with developing processes to streamline client’s experience.

·         Resolving customer complaints, managing database records, drafting status reports on customer service issues.

·         Provide analysis of trends, forecasts and recommend actions for optimization.

·         Data Analysis and research using excel as required to provide insight on online channels.

·         Providing accurate, valid and complete information by using the right methods, tools and information available.

·         Understanding client’s portfolio and cross selling products and services to client.

·         Documentation of client’s interaction and escalation of client issues.

·         Preparing presentations on projects and activities.

Accomplishment: Helped with the creation of new processes to enhance customers’ experience. This initiatives increased our customers’ satisfactions numbers by 30%

 

May 2017 – December 2019, SPNS Consulting

Analyst,

Supporting SPNS Consulting, consistently provided support in; Documenting customers interaction, the identification, and analysis of opportunities and reporting to Senior Management.

Selected Contribution:

·         Responding promptly to customers queries.

·         Creating excel analysis of customers complaint and resolution time.

·         Communicating with customers through various channels: Phone, Chats, and email.

·         Resolving customers’ complaints.

·         Processing orders, forms, applications, and requests.

·         Documentation of customers’ interactions, transactions, and complaints.

Accomplishment: Reduced the Average response time by 15 minutes and improve customer experience.

 

February 2015 – October 2016 – Lifebridge Medical Diagnostics Centre

Analyst, Intern

 

Selected Contribution:

·         Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.

·         Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices.

·         Preparing business correspondence, typically using Microsoft Office (Word, Excel, and PowerPoint).

·         Managing documents, files and distributing information.

·         Assisting in various daily operation.

·         Performing multifaceted general office support.

 

Educational Background and Training
Project Management – International Business Management Institute

B.Sc. Business Administration – Adekunle Ajasin University