Leonardo Minnis

About the Candidate

Experienced Level 2 IT personnel with Twelve years of experience. Emphasizing in both Technical and the Network Management/Administration Environment.

 

SUMMARY

 

·         Outstanding problem solving, analytical and decision-making skills with the ability to conceptualize solutions and implement practical, cost-effective strategic plans

·         Effective communication, leadership, and organizational skills

·         Disaster Recovery of Main Exchange Server 2003 For Global United that was a part of international network loop

·         Migration from Lotus & Unix to Microsoft Servers and clients companywide, created wide area network along with redundant backup of databases and files

·         Worked independently and in a team environment

 

PROFESSIONAL WORK EXPERIENCE

 

Help Desk/Computer Analyst, The Rexus Group. Toronto, ON                       June. 2022-December 2022

Participated in the creation and management of the organizations azure directory, creation and modifications of user accounts, changing user’s right and permissions. On the server side created directory structure on azure connecting with a local server to sync directory info MFA migration and management. On the hands on image pc laptops surface various models. Hardware upgrades/ repairs other duties include firewall/switch management some cat5 cable installation and termination. On the help desk side finding solutions and fixes for a broad range of it related problems examples includes Mail flow issues, internet connectivity, mouse and or keyboard

 

Help Desk/Computer Analyst, Robert Half Canada. Toronto, ON                       Sept. 2021-May 2022

Provided Help Desk support to a wide range of companies contracted under Robert Half Canada, duties include Active directory Management, windows server 2016/2019 Support & maintenance Imaging and backup using SCCM, Veritas & Windows Server Backup Firewall management, DFS configuration & Management Mobile device management iPad, Android & Surface tablets, also completed all workstation maintenance and upgrades. Performed Hardware repairs and auditing cat5 & cat6 termination and switch management.

 

Technical Support & Website Maintenance, Humming Bird Volleyball Club. Whitby, ON           Dec 2018-July2021

In charge of IT operations, Duties included Website management Active Directory Setup and management, MDM Management DHCP, DNS Vpn server setup and management office 365 Support Exchange Email Setup and management Windows Server 2016 Management Hyper V Management & support, Deployed and maintained Server 2016 environment Did all server and workstation maintenance and mobile devices repair and upgrades.

 

Hardware Engineer/Help Desk (Contract), IDC Technologies INC. Mississauga, ON              Sept. 2018-Nov. 2018

Provided onsite and remote IT troubleshooting, including basic network support that met and exceeds IDC commitments and ensures excellent customer service is always provided. Worked both independently and within a team environment to reach solutions for ticket requests and incidents related to supported technology systems across IDC’s Canada and Americas’ region. Utilized a ticketing system and other software products to record, organize, manage, report on, and complete IT requests/incidents through the entire lifecycle Actively and consistently documented new and/or improved techniques for troubleshooting recurring issues. Administered users, password resets, account unlocks, rights, permissions, and group policies in Active Directory. Participated in new software rollouts, migrations/upgrades, and other relevant infrastructure projects. Contributed to organized IT asset management – order, configure, and provision end user (both existing and new hire) hardware and software.

 

Computer Technician, CDI Computers, Toronto ON                                                                                Sept. 2017-Oct. 2017

Duties included Computer refurbishment setting up hardware disposal of old hardware checking for defects in mainboard’s capacitors hard drives memory defects both laptops and workstations. Hardware auditing chassis cleaning for redeployment or resale operating system installation upgrades via USB cd rom or W.D.S /P.X.E Boot or network installation. Imaging using acronis or Norton ghost Printer Repair including HP Cannon and Some Epson Models tablets and low power devices. Inventory of Spare parts.

 

 

 

 

 

 

PROFESSIONAL WORK EXPERIENCE CON’T

 

Electrical/Computer Technician, Network Administrator, Self Employed, Toronto ON                                2017- 2018

·         Computer/Cellphone Program & repair Network Administration

·         Built Computers from ground up

·         Cell Phone Repair

·         Network & Firewall Management

·         Wireless network Deployment (Access Point Repeaters Bridges Home or commercial)

·         Structured Cable Wiring (RJ11, RJ45, Coaxial), Electrical Wiring, VPN Setup & Management

 

EMPLOYMENT HISTORY PRIOR TO 2017

 

Help Desk, Tier 1, Jolera Inc. Toronto ON

Network Administrator/Technician/Systems Admin, Self Employed Consultant, Nassau, Bahamas

Systems & Network Manager, Wireless-2-Go, St. Petersburg. FL

 

EDUCATION AND PROFESSIONAL DEVELOPMENT

 

Computer Information Systems, Burlington College, Vermont, VA                                                                          2014-2016