Aaron Mathias

About the Candidate

Aaron Mathias

4839 Derrydown Dr. Mississauga, ON L5M 7J9

Cell: (647) 468-5392               Email: aaron.mathias@mail.utoronto.ca

 

SKILLS

●        Great communicator who posses good interpersonal and communication skills for working in a multi-tasking customer service environment

●        Approachable and calm attitude to maintain a meaningful relationship with customers

●        Quick learner and is well-motivated to accomplish personal and professional goals

●        Excellent time management skills demonstrated through working at fast paced environment

●        Very meticulous in all work in a timely manner with a professional presence

●        Continuous learner and available to work flexible shifts/schedules

●        Fluent in Java and Python, with experience in C++, HTML5 and MS Office

 

EDUCATION

Honours Bachelor of Computer Science                                      September 2018 – May 2023

& Mathematics

University of Toronto Mississauga (UTM)

 

Ontario Secondary School Diploma                                            September 2014 – June 2018

St. Joan of Arc Catholic Secondary School

●        Ontario Scholar 2018

●        Information and Communications Technology Specialist High Skills Major 2018

 

WORK EXPERIENCE

Customer Service Representative                                                   September 2021 – Present

BMO – Bank of Montreal

●        Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and initiating referrals to other colleagues if need be

●        Performs initial problem solving within given rules/limits & escalates when required

●        Contributes to meeting branch business results and the customer experience

●        Organizes work information to ensure accuracy and completeness

●        Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations

●        Identifies and reports suspicious patterns of activity while complying with legal and regulatory requirements for the jurisdiction

 

 

Customer Service / Cashier                                                           October 2020 – August 2021

No Frill’s (part-time)

●        Greet customers, guides and direct them while maintaining floor flow

●        Processing customer payments by cash, debit card or credit card

●        Responding and resolving customer concerns and inquiries effectively

●        Working in a customer-first mindset in a team setting by respecting and assisting coworkers

●        Delivering quality customer experience to achieve sales growth and operational excellence

●        Fixing various shelf layouts for a more welcoming view

●        Direct customers to appropriate cash counters

 

Customer Service Representative                                              December 2018 – March 2020

Domino’s Pizza (part-time)

●        Provided exceptional customer service for in-store and on-the-phone customers

●        Handled incoming calls and built personalized telephone contact with customers while placing their orders

●        Updated and modified customer orders according to their needs and helped to promote the business by some local store marketing

●        Processed customer payments by cash, debit card or credit card

●        Responded and resolved customer complaints using standard procedures

●        Worked in a very fast-paced environment in a team setting with a positive attitude

●        Preparing various food items, maintaining the cleanliness of the store.

 

NOTEWORTHY SIDE-PROJECTS

NoteBuddy | Python, JavaScript, Django, React.js, Google Cloud

●     Helped to build a web application that would take an input video’s transcript and condense it using language processing technique

●     Deliver condensed transcripts to the user via a variety of file types based on choice (pdf, doc, text, etc.)

 

MirroredContract | Python, TensorFlow, Tkinter

●     Worked in a team of four to build a contract encryption software

●     Aided in the front-end GUI that utilized Tkinter to allow for users to create encrypted contracts

●     With language processing and cryptography API enabled reading encrypted content keys as well as the storing process on a blockchain-like level

 

SpendingAid | JavaScript, Jira, React.js, MongoDB, Node.js, Express.js

·         Developed a  dashboard-based web application using the MERN stack to track spendings and review bills.

·         Worked in a group of six members and helped to adapt Agile methodologies while also making use of Jira for project tracking

INTERESTS/ACTIVITIES

●        Curiosity for various upcoming and current technological developments

●        Coding in various IT languages (such as Python, Java and C++)

●        Attending various online technology-related events and hackathons

●        Creating web apps for personal usage with HTML5