Amandeep Kaur Sidhu

About the Candidate

AMANDEEP KAUR SIDHU

Brampton, ON, Canada, Phone Number (647)981-3507 | email: aman3493k@gmail.com

OBJECTIVE

Seeking career in IT as a Support Tech, which is intellectually challenging and offers excellent opportunities for advancement in a dynamic professional environment with a growing organization and to utilize my creativity and innovative thinking for benefit of the organization and myself.

EDUCATION

·       Masters Diploma in Mobile Application                                           Sep 2016 – Apr 2017

Canadore College                                                                               Mississauga, ON, CA

·       Masters in Technology-Computer Science Engineering                 Aug 2013 – Aug 2016

I.K. Gujral Punjab Technical University                                             Jalandhar, Punjab, IN

·       Bachelors in Technology-Computer Science Engineering             Aug 2009 – Aug 2013

I.K. Gujral Punjab Technical University                                             Jalandhar, Punjab, IN

HIGHLIGHTS

·       Double Vaccinated

·       Excellent customer and communication skills – telephone, e-mail and in person.

·       Strong knowledge of Computer Hardware and software support and troubleshoot.

·       Understanding of Virtualization – Hyper -V and VirtualBox.

·       Build and manage virtual machine.

·       Active Directory – managing users and computers.

·       Understanding of Software development, C#, .NET Framework, Java, JavaScript, CSS, html IDEs such as Virtual Studio, NetBeans.

·       Comfortable using Microsoft 365 and ServiceNow.

·       Basic understanding of Networking (TCP/IP) and Linux.

·       Familiarity with Microsoft Teams, TeamViewer, Outlook, Microsoft Excel, Word suite, Web Browsers, Antivirus Software, Skype, OneDrive, Google Drive, VPN.

·       Always ready to learn new skillset, enhance skills.

·       Excellent in working as a Team and as an individually.

·       Languages known (English, Punjabi, Hindi).

EXPERIENCE

Network and IT Support Analyst                                                                Feb 2018 – Aug 2020

Bell (former Q9 Datacenter) (Now owned by Equinix Canada)

Roles and Responsibilities:

·       Directly dealing with customers, taking enquiries via phone calls or Service Now ticketing system.

·       Creating, tracking activities using ServiceNow, Control Panel.

·       Adding users, resetting password using active directory.

·       Assembling Servers and Computers.

·       Documenting Alerts within datacenter and escalating it to right department.

·       Installing, terminating, testing and troubleshooting Copper and Fiber cross connects (SMF, MMF).

·       Rack/Un-rack Servers, Firewalls, Switches, Routers as per Rack Layout Diagram.

·       Making network connections, KVM, patches as per network Diagram.

·       Working as remote hand and eyes for customer support.

·       Installing BIOS Firmware, Device Drivers, Software and Oss such as Linux and Windows on servers or on workstations.

·       RMA for defective equipment.

·       Documenting any major issue after resolving it with all resolution steps in detail for future use.

 

Warehouse Associate                                                                                     Apr 2017- Feb 2018

Amazon, Mississauga, ON

Responsibilities:

·       Recognized for having an outstanding safety, quality, and productivity record while working as a temporary worker with Staff Management | SMX, and converted to a full time Amazon Employee.

·       Worked out at Amazon.ca fulfillment center in Packing Department.

·       Based on the performance was offered to work as problem solver and to ensure to finish any pending customer order on time.

·       Worked for 2 months with Mechanical department for entering the new coming parts in the inventory software and updating and modify the inventory.

 

Store front Employee (Part Time)                                                                Nov 2016- Mar 2017

Tim Hortons, Vaughan, ON

Responsibilities:

·       Focus on Customer Satisfaction.

·       Greet customers, take orders and ensure they are correct.

·       Team work with positive attitude.

·       To be exactly polite and sophisticated towards the customers.

 

Computer Technician cum Lecturer                                                             Jul 2013 – Aug 2016

Shaheed Udham Singh Engineering College, Punjab, IN

Responsibilities:

·       Prepare, administer and grade examinations, laboratory assignments and reports.

·       Installing computer hardware and software to setup workstations for students.

·       Troubleshooting any technical issue and documenting all results.

·       Delivering lectures regarding computer languages like C, C#, HTML, CSS, JavaScript as well as basics of networking.

·       Promote safe, effective and ethical learning environment.

·       Other job-related duties as assigned.

 

REFERENCES UPON REQUEST