MITULKUMAR DHAMELIYA

About the Candidate

 

MITULKUMAR DHAMELIYA

Brampton, ON L6P 1S1, Canada

): +1(249)-876-1690

*: mituldhameliya1989@gmail.com

: https://www.linkedin.com/in/mitulkumar-dhameliya-b023576a

 

 

 

 

PERSONAL SUMMARY

 

 

Experienced Network and Communication Engineer with a background in Electronics and High-Speed Communication Systems. I have consistently proven my ability to meet deadlines and achieve all work objectives, solve mission-critical problems, and prioritize crucial tasks while maintaining the high standards expected of my role. I am currently seeking a position in a renowned firm to achieve my career goals.

 

SKILLS

 

 

·         Strong Communication skills

·         Good research and report writing skills

·         Time management and decision-making skills

·         Ability to work under pressure

·         Strong organizational skills and a great team player with Interpersonal skills and a Team Spirit

·         Professional attitude to duties and responsibilities and work unsupervised

 

PROFESSIONAL EXPERIENCE

 

 

PANAMAX INFOTECH LIMITED | AHMEDABAD, INDIA                                                                    Jan’ 2017 – July’ 2022

NOC (NETWORK OPERATION CENTRE) ENGINEER at Customer support and NOC Department (5 Years 6 Months)

Responsibilities:

·         Monitoring, Routing, Testing, and Troubleshooting in SANSAY, IMAX, and 46 lab Switches (VoIP Soft-switches). Provide network connectivity, QoS, account provisioning, and technical support to our corporate clients.

·         Work closely with Operations & Infrastructure team members, Project Managers, Software Development and Business Analysts to ensure successful delivery for all projects.

·         Responsible for general systems administration, including system configuration management, OS installations, security updates, and urgent system patching.

·         Day-to-day responsibilities include corresponding with staff via telephone, email, and in-person resolving technical issues

·         Performing equipment setups ( Servers, Firewalls, Miscellaneous Office Equipment)

·         Ability to work with the following technologies currently in use: Windows Server and Desktop OS, VMware, LAN, WAN, Telephony, Exchange Server, MS Office, Office 365, and various types of office equipment

·         Analyzing the SIP Logs and CDR (Call Details Record) to find the fault in the A-Z route of different vendors and replace them with the best route. Rate, Reporting, and billing Management

·         Providing level II technical support for the client. Handling the International Voice call issues such as Call failure, ASR, ACD, High PDD, FAS, No RBT, Mute Call, CLI issue, one-way speech, Packet Drop, and Fax call issues.

·         Testing the destinations with the appropriate route and checking the voice quality using the device ATA and softphone (Eyebeam or X lite).

·         Analyzing Signaling between the endpoints by the Network Protocol Analyzer (Wireshark).

·         Worked on Bill call (Billing and Monitoring sever), Trouble Ticketing tools like Smarter Tracker, Zimbra, Parextech, Favio, and Zoho, and Testing tools like Arptel and I-test, etc.

·         Part of a team at the time of interconnection with Telecom Operators like BT, Verizon, Etisalat, Telefonica, Sudatel, PTCL, Roots Communication, Telecom Italia, Viettel, Bharti Airtel, BSNL, Reliance JIO, etc.

·         Worked on IP-PBX server with more than 300 extensions. Configuration on IP PBX like adding DID, Binding Extensions, Assigning Ring Groups to Extensions, Call Forwarding, etc.

·         Provided support to DID users and end-to-end configuration and report Management.

·         Familiar with Linux Ansible and AWS.

·         Prepare SOP for routine activities such as Service testing & verification, device integration, customer performance testing, etc.

 

IPCOWALA INSTITUTE OF ENGINEERING AND TECHNOLOGY| ANAND, INDIA                     Jul’ 2013 – Nov’ 2016

ASSISTANT PROFESSOR in Electrical, Electronics & Communication Department              (3 Years 4 Months)

Responsibilities:

·         Teaching and advising undergraduate and graduate students.

·         Assisting with different departmental responsibilities and giving academic assistance to Professors and other members of the team.

·         Give training, and mentor new Teaching and Laboratory Assistants and other junior staff.

·         Conducting research and publishing papers in academic journals.

·         Attending conferences and giving speeches on behalf of the institution as appropriate.

·         Experiments and research are supervised, and demonstrations are given.

·         Answering questions in class, over the phone, or by email.

·         Providing feedback on student progress to professors and department heads.

·         Writing research proposals to obtain financing.

·         Attending faculty and departmental meetings and expressing issues or making improvement ideas.

·         Organized Industrial Visits and Educational Seminars, Poster-Presentation, and other Extra Curricular activities for the students.

TECHNICAL SKILLS

 

 

AREAS
TECHNOLOGY
Operating System
RED HAT LINUX, WINDOWS, Mac OS,  OFFICE 365, CLOUD COMPUTING
Programming Languages
C, C++, BASH SHELL
Networking
VOIP-SIP, Asterisk, SIGTRAN, TCP/IP, DNS, DHCP, BGP, OSPF, IP ADDRESSING
Telecom
2G,3G, 4G-LTE, 5G, EPC, IMC, PSTN, SBC, Wi-Fi
Server Knowledge
NFS, SAMBA, WEB Server, MySQL, MAIL Server
Storage Maintenance
PARTITIONING, LVM, AND FILE SYSTEM MANAGEMENT
 

 

 

 

 

 

EDUCATION

 

 

MASTER OF TECHNOLOGY (COMMUNICATION SYSTEM ENGINEERING) | 2011-2013

CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY, ANAND, GUJARAT, INDIA

 

BACHELOR OF ENGINEERING (ELECTRONICS & COMMUNICATION) | 2006-2010

SARDAR PATEL UNIVERSITY, ANAND, GUJARAT, INDIA

 

ACHIEVEMENTS & EXTRACURRICULAR ACTIVITIES

 

+ Redhat Certified Engineer (RHCE) CERTIFICATE NUMBER: 160-199-394

+ ATTENDED INTERNATIONAL CONFERENCE “ICSSA’09” HELD AT GCET COLLEGE, GUJARAT.

+ ATTENDED WORKSHOP ON “VSLI DESIGN” HELD AT GCET COLLEGE, GUJARAT.

+ PARTICIPATED IN ROBOFIESTA 2010 HELD AT NIRMA UNIVERSITY, GUJARAT and SPECTRUM’10 HELD AT ADIT, GUJARAT. And PARTICIPATED IN AUTOMANIA IN IMAZE 2008 HELD AT GCET, GUJARAT.

+ ACHIEVED 92 %ILE IN GATE (Master Degree Entrance Exam) 2011.

+ REVIEWER IN GRD JOURNAL SINCE 1ST DECEMBER 2015.

References available upon request