Pallavi Kotian

About the Candidate

PALLAVI KOTIAN

Express Entry Profile Number: E002466361

Mobile: +91 9773511317 | Email: pallavikotian0204@gmail.com

LinkedIn: https://www.linkedin.com/in/pallavi-kotian-b829994a/

SUMMARY

Competent and result oriented professional with over 12 years in Product Management, Scrum Master, and Quality Assurance
Strong capability of Implementing operational strategies for the quality function by carrying out integration and planning to conform to organizational business requirements with Agile SCRUM framework.
Responsible for working with the team to determine what features will be in the product release
Ensuring software development teams to follow scrum principle and agile techniques in SDLC
Capable of taking initiative, highly flexible and approachable
Motivated and goal driven with strong work ethics, continuously striving for improvement. Worked and willing to work in high powered and fast-moving development teams
Visit to Munich, Germany for Product Owner Training & for Team Collaboration.
TECHNICAL SKILL SET

Product Owner & Scrum Master with Agile Scrum Framework
Software Testing (API, Database, Web)
JIRA and Confluence (Atlassian product)
Operating Systems: Win 2000 / XP / 7, Mac
Application: MS Office 2013, MS Office 365
Database: Sequel Pro, Microsoft SQL Server 2008 R2, Postman

 

EDUCATION

Master of Commerce 2013 – Prahladrai Dalmia Lions College of Commerce & Economics (Malad, Mumbai, India)
Bachelor of Commerce 2009 — Thakur College of Science & Commerce (Kandivali, Mumbai, India)
Higher Secondary Certificate 2006 — Thakur College of Science & Commerce (Kandivali, Mumbai, India)
Secondary School Certificate 2004 — St. Lawrence High School (Borivali, Mumbai, India)

 

CERTIFICATION:

Certified Scrum Product Owner 2016 (CSPO) – Scrum Alliance
Certified Scrum Master Certification 2016 (CSM) – Scrum Alliance
Mastering Agile Scrum Certification 2015 – Project Management Institute
International Software Testing Qualification Board (ISTQB) Certified Tester 2013 – Foundation Level
Diploma in Software Testing 2012 — Seed. Infotech (Borivali)
Graduation in Information System Management (GNIIT – ISM) 2010 — NIIT

 

WORK EXPERIENCE

SERVIFY (Service Lee Technologies Pvt. Ltd), India | November 2019 – Till Date

Program Manager & Scrum Master | April 2021 – Till Date

Senior Project Manager & Scrum Master | November 2019 – March 2021

Collaborating closely with tech support specialists, product owner, internal and external customers
Addressing product related inquires and questions from customer in accurate and timely manner
Maintaining and sharing accurate document of the new feature processes and policies with priorities
Analyzing data and monitoring performances to understand and to improve system with integration
Facilitating Scrum Meetings (Grooming, Sprint Planning & Review, Retrospectives, Daily stand-ups etc).
Coordinating with team members in Agile project management environment
Removing any impediments among team and helping team to perform at their highest level.
Collaborate with other scrum masters to improve the methodologies’ efficiency across organization.

 

 Current Project Client Name – Apple Inc.

Title – Apple Care AMS

Platform – Node, Angular Js, Sql Server

Description – Apple AMS is a cloud-based web application that is specifically developed and used for Apple’s After Market Services in Apple’s authorized service centers. It provides end to end Service Management System for Apple Care Partners fully Integrated with Apple GSX. This CRM has key modules like Customer Management, Service Management, Service Fulfillment, Inventory Management, Quotations/Estimation, Invoicing & Claims, Reports & Analytics etc

 

B2X SERVICE SOLUTIONS. INDIA PVT. LTD | October 2013 – November 2019

Senior Product Manager | August 2018 – November 2019

Collaborating closely with development team, internal and external customers to ensure there is clear understanding of what features need to be added in the product
Defining product enhancements, strategies and responsible for reporting on product’s roadmap
Managing product development process and evaluating product features
Analyzing data and monitoring performances to understand and to improve system
Maintaining proper plan of integration and ensuring the overall achievement of product objective
Preparing product backlog and prioritizing features
Facilitating Scrum Meetings (Grooming, Sprint Planning & Review, Retrospectives, Daily stand-ups etc).
Coordinating with team members in Agile project management environment

 

Quality Assurance Lead & Product Owner | December 2016 – August 2018

Collaborating closely with development team, customer and stakeholders to ensure there is clear understanding of what features are needed in the product as per business requirement.
Preparing product backlog and prioritizing features
Keeping customer updated with status by having review meeting and getting their feedback
Scheduling and conducting quality inspections within QA team, analyzing and reviewing application systems, data and test documentation. Also mentoring QA team members.
Ensuring corrective action plans and improvements in the resolution within team to meet quality criteria.
Coordinating and providing technical guidance and operational training for the application software
Preparing guidelines and quality standards to ensure systems performs as per specification and requirements
Ensuring awareness and adherence to testing standards, procedures and quality control issues and activities.

 

Quality Assurance Test Engineer & Scrum Master | October 2013 – December 2016

Facilitating Scrum Meetings (Grooming, Sprint Planning & Review, Retrospectives, Daily stand-ups etc).
Coordinating with team members in Agile project management environment
Removing any impediments among team and helping team to perform at their highest level.
Software Testing & QA Implementation for CRM and AMS projects.
Understanding the business process/flow and service policy.
Responsible for preparing Test Scenario, Test Cases and executing them in JIRA with SCRUM framework.
Filling bugs, generating defect reports & reporting to the team to get them resolved.
Coordinating with the client & dislocated teams through mails & Calls for the requirements.

 

GEODESIC. LTD (FilmOrbit.com India Private Ltd)| August 2009 – October 2013

Associate Software Test Engineer – Quality Control | August 2010 – October 2013

Manual Testing
Responsible for preparing Test Cases and Test Plans for the application under test.
Coordinating with the developers to explain / replicate scenarios when necessary and getting them resolved.
Generating defect reports and filing/managing defects
Content Executive – Content Team | August 2009 – June 2010

End of Document