Parth Thadeshwar

About the Candidate

PARTH THADESHWAR

Mississauga ON L5M 3X5

(905) 462-6148 • thadeshwarparth9@gmail.com

www.linkedin.com/in/parth-thadeshwar

EDUCATION

Lambton College January 2022 – Present

POST GRADUATE DIPLOMA IN INTERNATIONAL BUSINESS

Kandivali Education Society June 2016 – April 2019

BACHELOR OF MANAGEMENT STUDIES

SKILLS

• Areas of Expertise: Organizational Know-How | Versatility | Teller | Customer Service |

Deadline management | Empathetic communication | Methodical approach | Diplomacy &

Negotiation | Sales & Marketing | Knowledge of the Microsoft Suite | Delegation and

supervision | Flexibility to Work

EXPERIENCE

CHUCK. E. CHEESE, MISSISSAUGA, ON October 2022 – Present

CUSTOMER SERVICE ASSOCIATE – PARTY HOST

• Develop and implement a comprehensive customer service training program to improve

guest experience and raise satisfaction ratings by at least 15%

• Accomplished servers to deliver prompt table service to guests, ensuring dining experience

was enjoyable, and expertly succeeded party supplies inventory to guarantee seamless event

execution with zero shortages

• Organized efficiently operated point-of-sale systems, accurately processed cash and credit

card transactions, and reconciled daily sales to assure financial accuracy and customer

satisfaction

• Rectified an average of at least 10 customer complaints, while dealing challenging guest

behaviour in a professional and diplomatic manner to sustain a positive dining atmosphere

• Managed clear and effective communication with 50 guests daily, team members, and

management, addressing concerns, sharing important information, and ensuring everyone

was aligned in contributing best possible guest experience

SUBWAY, MISSISSAUGA, ON April 2022 – October 2022

STORE ASSOCIATE

• Took average of 80+ customer orders, and create menu items precisely to specific recipe

instructions, using proper portion control, and utilizing effective cooking techniques

• Operated point-of-sale system daily, professionally processed cash and credit card

transactions, and made precise calculations to accurately provide correct change by utilizing

effective cash handling techniques

• Prepared an adequate supply of food ingredients, equipment by regularly checking inventory

levels, restocking items as needed, following proper food handling procedures, and ensuring

a clean and organized work area daily

• Maintained 100% safety of food served, by properly storing food items, monitoring and

supervising food temperatures during preparation and service, and regularly checking andcalibrating kitchen equipment

INDIAMART INTERMESH LTD, MUMBAI, IN May 2021 – November 2021

SENIOR EXECUTIVE

• Settled 200+ customer grievances through telephone or email communication, or scheduled

face-to-face meetings as necessary, by listening to customer concerns, finding effective

solutions, and following up to ensure customer satisfaction

• Analyzed and settled customer complaints; explained website interface and user experience;

invoiced, acquired payments, gave after-sales service, expected meetings, and updated

meeting resolutions on a daily basis

• Implemented client relations by performing good service and determining customer

concerns, and seeking ways to improve customer satisfaction and experience, resulting in

45% increased customer retention

• Interpreted customer needs and translated into relevant service recommendations by listening

to customer requirements, staying knowledgeable about available offerings, leading to

increased customer satisfaction and monthly sales

NOVEX COMMUNICATIONS PVT. LTD, MUMBAI, IN November 2019 – October 2020

BUSINESS DEVELOPMENT EXECUTIVE

• Answered customer grievances via telephone or email efficiently or scheduled a meeting

daily to ensure customer satisfaction and sent invoices, collected money, provided customer

support, and revised meeting resolutions

• Performed client relations by delivering high-quality service, identifying and reconciling

customer concerns, and seeking ways to enhance customer satisfaction and experience,

leading to client retention rates of 90%

• Developed relationships with 40+ potential clients, seeking out opportunities for

engagement, communicating and collaborating, and building trust, resulting in expanded

business growth

• Constructed effective sales and marketing strategies by analysing industry trends,

determining target audiences, and executing promotional plans drives results on monthly

basis, resulting in boosted sales and brand awareness

• Presented presentations and proposals to prospective clients by thoroughly understanding

needs and objectives, clearly communicating value proposition, and responding to dozens of

questions, resulting in boosted sales opportunities

• Collaborated with cross-functional departments, including legal development, operations,

and accounting, negotiated contracts, closed deals with clients by finding mutually beneficialsolutions, and drove monthly sales and revenue growth