GEORGE ANYANWU

About the Candidate

ANYANWU GEORGE
10 King Georges Drive, York, Ont, Canada/ +1 (437) 427 7552 / geoegetwingta@gmail.com
Professional Summary
An experienced customer service specialist and administrative assistant with a strong background in banking tasks and operations. Skilled in inventory management, data entry, and problem-solving. Highly organized and detail-oriented with a proven track record of meeting deadlines and exceeding expectations.
Work Experience
CANADIAN LINEN AND UNIFORM SERVICE, Ontario, CA
Administrative Assistant, January 2023 – April 2023
• Front-line support and effectively relaying information to customers informing them of current deals and promotions, while developing a deep knowledge of the clients’ goals and their vision, products, and services.
• Track and report multiple quantitative and qualitative KPIs to leadership on a monthly basis and supporting quarterly operation efficiency and financial progress reporting to senior leadership
• Gather data and provide analytical support to allow senior management to evaluate performance against key metrics and identify opportunities for operational efficiency.
• Develop organizational roadmaps to implement processes at scale, while conducting financial analysis to enhance understanding of business unit drivers, key stakeholders, and the interoperability between departments and teams.
FIRST CITY MONUMENT BANK, Bauchi, NG
Customer Service Representative, September 2017 – December 2020
• Manage and process customer transactions, ensuring accuracy and compliance with bank policies and regulations, while conducting data entry and inventory management using various software programs.
• Improved operational efficiency by implementing a new customer onboarding process that reduced errors by 30%, and providing exceptional customer service by resolving an average of 20 customer inquiries per day and maintaining a 98% satisfaction rating.
• Collaborated with team members to develop and implement new strategies for customer engagement and retention, resulting in a 25% increase in customer loyalty and repeat business.
• Conducted thorough research and analysis on customer accounts, identifying opportunities for upselling and cross-selling bank products and services, resulting in a 15% increase in sales revenue.
Education
Niagara College Toronto, Toronto, CA
Postgraduate Studies in IBM-International Business Management Graduation Date: In view
Abubakar Tafawa Balewa University Bauchi, NG
MSc in Educational Administration and Planning Graduation Date: June 2021
BSc in Library and Information Science Graduation Date: February 2017
Skills
• Problem-solving • Attention to detail •Human Resource Management • Safety compliance • Performance optimization • Inventory management • Store operations oversight • Data entry • Training and development • Team building and leadership • Communication • Quality control • Time management • Excellent organizational Skills
Certifications
OSHA 10-Hour General Industry Safety and Health, 2023
Course Certificate in Foundations of Project Management by Google and offered through Coursera: 2021
Diploma in Project Management from Alison online Academy: 2021
Verified Certificate of Achievement (PH558x): Humanitarian Response to Conflict & Disaster. HARVARDX; 2018
Certificate of Online Marketing Fundamentals GOOGLE Digital Skills for Africa 2018
Certificate of Completion in I.T Essentials: Cisco Networking Academy, 2018
Diploma in Computer Studies: Compusoft Institute of Information Technology: 2009
References:
Available upon request.