Harsh Barot

About the Candidate

● Developed and implemented customer service policy and procedures, including maintenance of internal records for warranty and technical support issues.
● Provided technical support to Everyone’s Internet Service Provider; assisted computer users regarding system hardware and software applications.
● Provide telephone/email and remote diagnostic technical support of hardware systems, sub-systems and/or applications for customers.
● Helped customers troubleshoot issues with system configurations with hardware and software to optimize program performance.
● Administered and troubleshoot Active Directory; account creation/deletion, password resets and user/group NTFS permissions
● Performed hardware and software installations, system configurations, networked printers/scanners and peripheral installations; LAN network maintenance and troubleshooting connectivity.
● Provided computer help desk support and technical training on hardware/software to end users via telephone communications.
● Performed first-level infrastructure support, Active Directory administration, hardware replacements, and software updates.
● Provided customer assistance using Active Directory services and remote access tools.
● Provide technical end user support utilizing available tools and documenting problem descriptions and
resolutions.
● Configure and set up laptops, desktops, smart phones, and the preparation of company meetings involving IT
hardware requests.
● Cleaned up Active Directory by disabling inactive user accounts, correcting security group assignments, and
standardizing organizational units.