Patience Kangethe

About the Candidate

HIGHLIGHTS OF QUALIFICATIONS

11 years’ experience in customer service, knowledge acquisition, organization and distribution.
Bachelor’s degree in library studies.
Certificate in Human Resources Management.
Excellent communication and interpersonal abilities.
Professional and friendly demeanor.
Greeting visitors at the reception.
Works well in a team or independently as required by designated task.
Detail oriented.
Strong organizational and leadership skills.
Able to consistently meet deadlines on multiple tasks.
Trained in First Aid.
Managed digital platforms including Facebook and Twitter.
Excellent knowledge of Microsoft Word, Excel, Outlook, Access, PowerPoint and Email.
Configured computers to access wireless internet.
Experienced in the use of digital technologies including Zoom.
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WORK EXPERIENCE

Administrator and Technician                               September 2016 – February 2022

The Phoenix Group Canada

Prepared, organized and stored information in paper and digital form.
Dealt with queries over the phone and by email.
Took minutes at meetings.
Updated computer records using the company’s database.
Printed and photocopied documents.
Ordered office supplies.
Liaised with staff in other departments.
Maintained inventory databases.
Closed and billed over 200 orders each day.
Installed software and testing POS machines in order to identify any problems.

POS Deployment                                                     January 2014 – August 2016

The Phoenix Group Canada

Documented, tested, deployed and supported Point of Sale (POS) system.
Assisted in the implementation of software and hardware systems for use on the POS machines.
Delivered training and support to new employees monthly.
Responsible for creating training manuals and documenting errors,
Proficient in troubleshooting installed software and hardware systems.

Order picker                                                   August 2013 – December 2013

Quadrant cosmetic company, Canada

Read through the orders to determine catalog number, size and amount of goods.
Accurately picked customer orders for consignment.
Sorted merchandise.
Cleaned up work station.
Checked defective products.
Data entry.
Order picking.

Customer service officer                     March 2012 – February 2013

Kenyatta University library, Kenya

Customer services for the library.
Orientation for new users and visitors to the library.
Phone call transfers.
Undertook supervisory roles during night and weekend shifts.
Configured student laptops to access wireless internet.
Assembled monthly library statistics from KU campuses.
Updated KU library social media sites.
Monitored security of information material.

Library assistant                            October 2011- March 2012

Regional Centre for Mapping of Resources

for Development (RCMRD), Kenya

Received and processed new materials through stamping, pricing, attaching the book card and pocket and circulation slips.
Regularly shelved and circulated information materials.
Catalogued information materials with the use of AACR 2 cataloguing rules.
Classified information materials with the use of MARC and the Library of Congress Classification System (LCCS).
WORK EXPERIENCE CONTINUED

Monitored security of information materials.

Intern                                    April 2010 – September 2010

The African Women’s Development and

Communication Network (FEMNET), Kenya

Worked at the Reception enhancing my public relation and front office management skills.
Participated in regular staff meetings and share the on-ground information to assist in decision-making affecting inter-program coordination.
Organized the Crossroads workshop, compiled the summary report of the crossroads radio listening groups in liaison with the Communication officer.
Maintained good contact and communication with members and partners in liaison with Resource Centre (RC) manager.
Implemented and evaluated projects in liaison with RC manager.
Organized and implemented the first “Empowerment through Dialogue Series for Youth” together with RC manager.
Supported the acquisition and dissemination of publications by visiting targeted organizations including FIDA-Kenya, GROOTS-Kenya, Ministries of Finance, Land and Gender.
Sorted, classified and regularly shelving the new information materials according to their classes.
Compiled and updated the shelf list.
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EDUCATIONAL BACKGROUND

Certified Human Resources Professional  (CHRP), Sheridan College         2018
Bachelor of Library and Information Science, Kenyatta University             2011
Kenya Certificate of Secondary Education, Kambui Girls High School        2006